Frequently Asked Questions
What is Group Buying?
How do I take part in group buying?
You must first obtain a Microsoft Licencing Number as part of the Microsoft Shape the Future program. This number must then be connected to your HPfE account, you can add this via the My Profile section once logged in.
You will then need to buy a qualifying Microsoft Hero product as part of your trade-in claim.
What are the rewards for Group Buying?
Educational establishments will receive additional credits each time one of the Group Buying thresholds are completed.
For more information on these thresholds please see the Group Buying page from the account dashboard.
Which tier can take part in Group Buying?
How do I receive my rebates?
How often will I receive rebates?
How much money will my educational establishment receive per rebate?
Can my educational establishment take rebates into its bank account?
What is Microsoft Shape the Future?
What is a Microsoft License Number?
Proof Of Concept (POC)
What is the Proof of Concept program?
How many Proof of Concept products can my educational establishment claim?
How does PoC work?
How can I get involved in the Proof of Concept program?
What is the tiering system?
What does each tier unlock?
|One Click Trade-in|
|Proof of Concept (POC)|
What level is my educational establishment?
How does my educational establishment progress through the levels?
Standard to Expert
To progress from the Standard to Expert level, you must elect to receive your trade-in rewards into your HP for Education wallet to spend in the online market place.
Expert to Master
To progress from the Expert to Master level, you must claim a loyalty reward.
What is the trade-in program?
What conditions must my trade-in equipment meet?
What qualifying products can my educational establishment purchase through the trade-in program?
How does my educational establishment receive the rewards for my trade-in equipment?
You have two options with regards to how you can receive rewards from our trade-in programme.
You can choose to have this reward paid into your HPfE Wallet to spend in our Marketplace, or you can receive this as a BACS transfer.
How long does my educational establishment have to submit a trade-in claim?
How will my educational establishment's trade-in equipment be collected?
What is One Click Trade-in?
How can my educational establishment access One Click Trade-in?
What is the Asset Register?
How does my educational establishment add assets to the register?
What is the marketplace?
How can my educational establishment access the marketplace?
What is available in the marketplace?
How do I purchase items from the marketplace?
What is the Wallet?
How can my educational establishment add funds to their wallet?
What can my educational establishment use their wallet funds for?
Can my educational establishment withdraw their wallet funds into their bank account?
Where can my educational establishment see their wallet funds?
Where can my educational establishment see their wallet transactions?
How long are my Rewards available for?
What are Loyalty Rewards?
Claim our exclusive loyalty rewards when you purchase promoted HP accessories or care Packs for your HP for Education qualifying products.
These ensure you get the most out of your HP for Education products whilst optimising your budget.
How can my educational establishment receive a loyalty reward?
What products qualify for a loyalty reward?
To see the full list of products you must first log in to the HPfE platform and select Loyalty Rewards.
Here will be displayed a list of products that qualify for this promotion.